Reveal HealthTech Partners with CancerX to Accelerate Cancer Innovation! Learn More Here.

Virtual Assistant in Healthcare & Life Sciences

In the rapidly evolving healthcare and life sciences sectors, two critical challenges stand out: personalizing patient experiences and enhancing decision support for providers. Patients increasingly seek tailored interactions that cater to their unique health needs, while providers and researchers require quick, reliable access to insights from their diverse data. AI-powered Virtual Assistants, developed using AWS's comprehensive cloud infrastructure, offer robust solutions in a compliant and secure way, immediately responding to user needs.
about_building

What makes Virtual Assistants different from other AI tools is how flexible and user-friendly they are. Most AI models are built to answer specific questions, like predicting if a patient will follow their treatment plan based on past behavior. Virtual Assistants let users decide what questions they want to ask, including novel and unexpected questions. The VA can answer nearly immediately, leveraging the power of LLMs without requiring a data scientist to develop a new model. As a bonus, the question-and-answer interface is intuitive and fast.

Virtual Assistants become even more customized with Retrieval-Assisted Generation (RAG). All virtual assistants accept a user question and then use structured prompts to provide guardrails for security, compliance, and temperature settings. The difference comes when it’s time to answer a question. Non-RAG virtual assistants use what they learned during training to generate answers. RAG-based systems retrieve specific, real-time information from external sources. Your RAG-based virtual assistant can be customized to utilize your proprietary content: knowledge bases, patient education documents, or other de-identified, compliant data. The virtual assistant then generates an answer exclusively from that proprietary data. This allows for more accurate and contextually relevant responses, especially in domains where up-to-date information is crucial.

Virtual Assistant Use-Cases

Personalized Medicine

Patients today expect a more personalized healthcare experience, where they can easily ask questions about their care, understand the next steps in their treatment, and address simple needs like appointment scheduling or medication reminders. This level of personalized care, however, requires constant attention and detailed communication, which can be resource-intensive for healthcare providers. Virtual assistants offer an innovative solution to this challenge by managing patient interactions, delivering tailored health advice, and automating routine follow-ups. These AI-driven tools can provide patients with real-time, customized responses through applications or websites, ensuring that they feel supported and informed throughout their healthcare journey.

Providing Insights to Providers and Researchers

Healthcare providers and researchers often grapple with overwhelming amounts of data, making it challenging to extract actionable insights in real-time. The sheer volume and complexity of clinical data, research findings, and patient records can lead to delays in decision-making, as sifting through numbers and reports to identify the next steps is time-consuming and resource intensive. Virtual assistants offer a powerful solution to this problem by allowing providers and researchers to ask direct questions and receive concise, data-driven answers, bypassing the need for manual data sorting. These AI-powered tools can analyze vast datasets and return actionable insights, enabling more efficient and informed decisions.

Leveraging AWS Services

To build a robust virtual assistant for healthcare and life sciences using AWS, the architecture must address data alignment, regulatory compliance, real-time response generation, and ongoing monitoring for accuracy and bias.

This architecture leverages AWS to create a virtual assistant that is responsive, accurate, adaptable, and secure, meeting the high standards of healthcare and life sciences.


Ready to streamline your operations with Virtual Assistants tailored for healthcare and life sciences?
Our experts can help you implement AI-driven solutions to enhance efficiency, reduce administrative burdens, and focus on patient care and innovation.