Leveraging AI & Automation to Drive Margin Improvement at Leading Home Care Company

Published: March 8, 2025

Overview

Leading home care company increases EBITDA by 15% using Reveal’s AI & automation platform for home-based care.

• $1.5M annual savings identified within 30 days; projected to reach $5M by 2026
• 90% reduction in scheduling time
• Implementation of scalable data platform to support ongoing AI initiatives

A leading home care provider with 40 locations partnered with Reveal HealthTech to significantly improve margins and efficiency in response to regulatory & reimbursement pressures. During this engagement, Reveal generated savings by improving operational efficiency within the scheduling team, while maintaining high satisfaction & standards of care for patients and caregivers alike.

Key Challenges

Home care providers frequently experience financial pressure due to persistent workforce challenges, complex reimbursement dynamics, and evolving regulatory requirements. Despite a dedicated scheduling team of 70 employees, our client faced significant scheduling obstacles due to limitations of their EHR system & fragmented data sources. In some cases, scheduling a single visit took up to 4 hours. This led to ongoing cost pressures through continuous expansion of the scheduling team, as well as revenue leakage from missed opportunities to schedule appointments.

Our Approach

Reveal collaborated closely with our client’s leadership & front-line teams to analyze scheduling workflows, pain points, and constraints. This step ensured that our AI solution directly addressed user needs and achieved buy-in from stakeholders at every level.

Reveal gathered a cross-functional team of machine learning engineers, product managers, and designers. This group developed a tailored AI scheduling platform & data warehouse specifically designed to streamline caregiver scheduling.

Key features included:

• AI-powered matching to ensure caregiver-patient compatibility
• Optimizing caregiver travel using real-time traffic & drive time estimates
• Ensuring providers received their desired number of hours while controlling for overtime costs

Our Approach

Reveal’s AI scheduling solution automated 90% of the manual scheduling tasks. This approach improved scheduling efficiency while allowing human schedulers to focus on higher value activities, such as nuanced caregiver coordination, relationship management, and longer-term scheduling strategy.

Reveal’s AI platform seamlessly integrated with our client’s EHR system, eliminating the need to replace existing software. By implementing a data warehouse, our client could monitor KPIs related to scheduling & financial performance via automatically updating dashboards.

Impact

Within 30 days of implementation, this home care company identified $1.5 million in value, reducing future hiring needs on the scheduling team and increasing the number of patient visits by 20%.

These operational improvements increased annual EBITDA by 15%, with additional value to be realized through future AI & automation initiatives.

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