Trusted Natural Language Virtual Assistant for Leading Medical Device Manufacturer

Published: April 10, 2024

Discover how a leading medical device manufacturer increased adoption of their device and improved patient care by using Reveal’s natural language virtual assistant.

Defining the Challenge

Our client realized that persuading and enabling patients to utilize medical devices was a substantial impediment to adoption. Many patients struggle to locate necessary information about their devices. Some are unsure of which terms to use in their searches, while others lack a clear strategy or direction for finding relevant content. Additionally, patients need to find a trusted source of truth when deciding between potential sources of information.

Reveal’s Approach

After collaborating with our client’s leadership, Reveal conceived, designed, and built a natural language virtual assistant using a large language model (LLM). The virtual assistant offered semantic search, key phrase extraction, custom topic modeling, and text summarization functionalities to interact with users and and guide them to the right answers. It compiled a searchable database of pre-approved content from manuals, YouTube videos, and other trusted web sources that was accessible via a unified natural language interface. It could provide personalized advice to patients based on prior interactions and device usage data. Additionally, it curated a dashboard using automatically grouped patient queries to enable high-throughput human intervention.

Driving Value

The demo version of Reveal’s product was compelling enough to be showcased in front of to the client’s C-suite leadership within 3 months and to the company’s board within 6 months. The natural language product vision was also shared by our client’s CEO in their quarterly earnings call.

To learn how Reveal HealthTech can help your company, contact our team.

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